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All Amazon Web Services Support levels include an unlimited number of support cases, with no need for long-term contracts. Also, with respect to Business and Enterprise Support, as your Amazon Web Services charges grow, you earn volume discounts on your Amazon Web Services Support costs.
All paid Amazon Web Services Support plans are billed monthly, monthly fees for Developer Support, Business Support, Enterprise On-Ramp, and Enterprise Support are calculated based on each month's gross Amazon Web Services charges (before any discounts or credits are applied). Amazon Web Services Support fees are calculated on a per-account basis for Business and Developer Support plans. For Enterprise On-Ramp and Enterprise Support, you are billed based on the aggregate monthly Amazon Web Services charges for all your account subscribing to Enterprise On-Ramp or Enterprise Support. The charges for certain Amazon Web Services Services, including Amazon Web Services Support, Amazon Web Services Managed Services, Amazon Web Services Marketplace, Amazon Web Services Professional Services, and Amazon Web Services Training and Certification are not included in the Amazon Web Services Support fee calculations.
| Basic | Developer | Business | Enterprise On-Ramp | Enterprise | |
| Pricing* | Included | Minimum spend of ¥299 - or - 3% of monthly Amazon Web Services charges Charges will be at least the minimum charge of ¥299 or the result of the percentage calculation, whichever is higher |
Minimum spend of ¥599 - or -
Charges will be at least the minimum charge of ¥599 or the result of the tiered calculation, whichever is higher *Amazon Web Services Infrastructure Event Management available for an additional fee. |
Minimum spend of ¥33,000 - or - 10% of monthly Amazon Web Services charges Charges will be at least the minimum charge of ¥33,000 or the result of the percentage calculation, whichever is higher *Amazon Web Services Infrastructure Event Management available for one engagement each year at no cost, extra engagement cost additional fee in the same year |
Minimum spend of ¥100,000 - or -
Charges will be at least the minimum charge of ¥100,000 or the result of the tiered calculation, whichever is higher *Amazon Web Services Infrastructure Event Management available at no cost |
*If you only have usage in Amazon Web Services China (Beijing) Region operated by Sinnet, the minimum monthly fees or the fee based on tiered calculation of Enterprise Support, Enterprise On-Ramp, Business Support and Developer Support (if applicable) will be billed into Amazon Web Services China (Beijing) Region;
If you only have usage in Amazon Web Services China (Ningxia) Region operated by NWCD, the minimum monthly fees or the fee based on tiered calculation of Enterprise Support, Enterprise On-Ramp, Business Support and Developer Support (if applicable) will be billed into Amazon Web Services China (Ningxia) Region;
If you have usage in both Amazon Web Services China (Beijing) Region and Amazon Web Services China (Ningxia) Region, the minimum monthly fees or the fee based on tiered calculation of Enterprise Support, Enterprise On-Ramp, Business Support and Developer Support (if applicable) will be calculated and billed into Amazon Web Services China (Beijing) Region and Amazon Web Services China (Ningxia) Region respectively. Specifically:
(1) Minimum Monthly Fees
For Enterprise On-Ramp, Business Support and Developer Support, the calculation of minimum monthly fees will be split equally into each region;
For Enterprise Support, the calculation of minimum monthly fees will be split proportionally into each region in accordance with the following formula (calculated to the nearest one hundredth):
Minimum Monthly Fees paid in each region = (monthly Amazon Web Services charges in each region/ total monthly Amazon Web Services charges) * ¥100,000
(2) Fee based on Tiered Calculation
Fee based on tiered calculation (if applicable) will be calculated into each region based on the monthly Amazon Web Services charges of the same region in the same monthly billing cycle.
The region split charge model of all the accounts that subscribe to the same level of Amazon Web Services Support plan in an Amazon Organization need to be consistent.
For example, if there are multiple accounts in an Amazon Organizations subscribing to Developer Support, and any of these accounts has usage in both Amazon Web Services China (Beijing) Region and Amazon Web Services China (Ningxia) Region, then each of the accounts would be charged support fees in both regions. The amount of support fees in each region would be 50% the minimum monthly fees for Developer Support (50% of CNY 299), or 3% of its monthly Amazon Web Services charges in that region, whichever is higher. For clarity, if any of these account has usage in only one of the two regions in a month, its support fees in the region with no usage in that month would be 50% of the minimum monthly fees for Develop Support, and its support fees in the other region where it has usage in that month would be 50% of the minimum monthly fees for Develop Support or 3% of its monthly Amazon Web Services charges in that region, whichever is higher.
For more details, please contact your account manager or log a case in Support Center.
Pricing Examples
| Example | Developer |
Business |
Enterprise On-Ramp |
Enterprise |
| Developer Support Plan Pricing Example | Business Support Plan Pricing Example | Enterprise On-Ramp Plan Pricing Example | Enterprise Support Plan Pricing Example | |
| Example 1 | For ¥8,000 in monthly Amazon Web Services charges: ¥8,000 x 3% = ¥240 (Less than minimum spend, minimum spend would be charged) Total = ¥299 |
For ¥3,000 in monthly Amazon Web Services charges: ¥3,000 x 10% = ¥300 (Less than minimum spend, minimum spend would be charged) Total = ¥599 |
For ¥200,000 in monthly Amazon Web Service charges: ¥200,000 x 10% = ¥20,000 (Less than minimum spend, minimum spend would be charged) Total = ¥33,000 |
For ¥500,000 in monthly Amazon Web Services charges: ¥500,000 x 10% = ¥50,000 (Less than minimum spend, minimum spend would be charged) Total = ¥100,000 |
| Example 2 | For ¥20,000 in monthly Amazon Web Services charges: ¥20,000 x 3% = ¥600 (3% of Amazon Web Services charges) Total = ¥600 |
For ¥70,000 in monthly Amazon Web Services charges: ¥60,000 x 10% = ¥6,000 (10% of first ¥0 to ¥60,000 of monthly charges) + ¥10,000 x 7% = ¥700 (7% of monthly charges from ¥60,000 to ¥500,000) + ¥0 x 5% = ¥0 (5% of monthly charges from ¥500,000 to ¥1,500,000) + ¥0 x 3% = ¥0 (3% of monthly charges over ¥1,500,000) Total = ¥6,700 |
For ¥400,000 in monthly Amazon Web Services charges: ¥400,000 x 10% = ¥40,000 (10% of monthly charges) Total = ¥40,000 |
For ¥2,000,000 in monthly Amazon Web Services charges: ¥1,000,000 x 10% = ¥100,000 (10% of first ¥0 to ¥1,000,000 of monthly charges) + ¥500,000 x 7% = ¥35,000 (7% of monthly charges from ¥1,000,000 to ¥1,500,000) + ¥500,000 x 5% = ¥25,000 (5% of monthly charges from ¥1,500,000 to ¥3,000,000) + ¥0 x 3% = ¥0 (3% of monthly charges over ¥3,000,000) Total = ¥160,000 |
*Above mentioned Pricing Examples is introduced by assuming that you only have usage in one Amazon Web Services China region. If you have usage in both Amazon Web Services China (Beijing) Region and Amazon Web Services China (Ningxia) Region, the minimum monthly fees or the fee based on tiered calculation will be calculated and billed into Amazon Web Services China (Beijing) Region and Amazon Web Services China (Ningxia) Region respectively. Click here for any billing questions.
*Amazon Web Services Support fees will be the higher of (a) the specified minimum monthly fee, or (b) a percentage of your monthly Amazon Web Services charges, as described above. Sinnet and NWCD, in accordance with their own customer agreement, reserves the right to refuse to provide Amazon Web Services Support to any customer that abnormally uses Amazon Web Services Support.
Purchasing Support for Reserved Resources
When you prepay for compute needs with Amazon Elastic Compute Cloud (Amazon EC2) Reserved Instances, Amazon Relational Database Service (Amazon RDS) Reserved Instances, Amazon Redshift Reserved Instances, Amazon DynamoDB Reserved Capacity or Amazon ElastiCache Reserved Cache Nodes and the accounts are subscribed to Developer Support, Business Support, Enterprise On-Ramp or Enterprise Support, the upfront charges for each reserved resource are included in the calculation of your Amazon Web Services Support fees in the month you purchase the reserved resources. In addition, any recurring charges for these reserved resources are included in the calculation of your Amazon Web Services Support fees for the month in which these charges are incurred.
If you have existing reserved resources when you sign up for Developer Support, Business Support, Enterprise On-Ramp or Enterprise Support, the upfront charges for the reserved resources, prorated over the term of the reservation, are included in the fee calculation for the first month of Amazon Web Services Support. For example, if you purchase either a one-year Amazon EC2 All or Partial Upfront reserved instance on January 1 and sign up for Business Support on October 1 of the same year, 25% of the upfront fee you paid in January is included in the calculation of Business Support fees for October.
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